Kitzbühel Tourism strives to make the website www.kitzbuehel.com accessible in accordance with applicable digital accessibility regulations. The legal basis for this includes, in particular, Section 76 of the Tyrolean Equal Treatment and Anti-Discrimination Act (implementation of Directive (EU) 2016/2102 on the accessibility of websites and mobile applications of public sector bodies) and the Accessibility Act (BaFG) for the e-commerce services offered on this website.

This accessibility statement applies to the website www.kitzbuehel.com.

Status of Compliance with Requirements

Due to the incompatibilities listed below, this website is partially compliant with the “Web Content Accessibility Guidelines (WCAG) 2.1” at Conformity Level AA (Standard EN 301 549).

Non-accessible content

The following issues were identified during a simplified review by the Ombudsman’s Office for Web Accessibility of the State of Tyrol (report dated July 15, 2026) as well as in our own tests. Technical corrections have been commissioned and are being implemented in stages; this statement is updated on an ongoing basis.

• Some icons lack descriptive text. This violates Success Criterion 1.1.1 (Non-text Content).
• Some videos still require an alternative description. This violates Success Criterion 1.2.3 (Audio Description or Media Alternatives).
• Some images are described unnecessarily in addition to the link text; some links consisting solely of an image are not labeled with the destination page. This violates Success Criteria 1.1.1 (Non-text Content) and 2.4.4 (Link Purpose in Context).
• Some foreign-language sections still need to be translated or are not technically marked with the required language label. This violates Success Criterion 3.1.2 (Language of Parts).
• The link label is sometimes repeated in the title attribute. This impairs Success Criterion 3.3.2 (Label or Instruction).
• Some controls are implemented as links even though they do not lead to another page; some buttons are displayed with an incorrect role; the description of states is sometimes ambiguous for screen readers; and in some cases, it is not clear which selection has just been made. This violates Success Criteria 1.3.1 (Information and Relationships), 3.3.2 (Labeling or Instructions), and 4.1.2 (Name, Role, Value).
• The form for searching for and booking accommodations has limitations regarding keyboard accessibility, focus management after a selection is made, and status messages for screen readers.
• Alternative text for images is still missing in some places.
• The embedded iFrames used to display the webcams are currently not fully accessible via the keyboard.

Embedded Booking and Information System (feratel)

The modules integrated into our website for searching for and booking accommodations and experiences (feratel Deskline/TOSC5 from feratel media technologies AG) are currently not fully accessible. Limitations may occur when using the keyboard or a screen reader (e.g., when controlling focus in filter and calendar functions). In addition, the images uploaded by the respective service providers/rental companies themselves generally do not have appropriate alternative text. We have only limited influence over the content of this third-party application; however, we are in ongoing communication with the provider regarding this matter and are continuously improving the parts that fall within our sphere of influence.

Creation of This Accessibility Statement

This statement was created on June 8, 2026, and last updated on August 20, 2026. The assessment is based on a simplified review by the Ombudsman’s Office for Web Accessibility of the State of Tyrol (review report dated July 15, 2026) as well as a self-assessment.

Feedback and Contact Information

The content and services on this website are continuously improved and expanded. If you notice any barriers that prevent you from using our website and that are not described in this statement, please let us know by emailing info@kitzbuehel.com.

Contact:
Kitzbühel Tourism
Hinterstadt 18
6370 Kitzbühel
Austria
Phone: +43 5356 66660
Email: info@kitzbuehel.com

Enforcement Procedures

If you do not receive a satisfactory response to your inquiry, you may contact the Ombudsman’s Office for Accessible Internet and Mobile Applications, which is housed within the Tyrol State Service Center for Equal Treatment and Anti-Discrimination:

Equal Treatment and Anti-Discrimination
Service Center Leopoldstraße 3, 6020 Innsbruck
Phone: +43 512 508 3298
Email: servicestelle.gleichbehandlung@tirol.gv.at
Website: www.tirol.gv.at

The Social Ministry Service is also responsible as the market surveillance authority under the Accessibility Act (BaFG) for the e-commerce services offered on this website. In cases of discrimination due to a lack of accessibility, a conciliation procedure may also be requested from the Social Ministry Service. For more information, visit www.sozialministeriumservice.at.